Skip To Main Content

Contact Us

If you have questions or need more information, our team is here to help.

Complaints & Feedback

PT AIG Insurance Indonesia

Indonesia Stock Exchange Building, Tower 2, Floor 3A
Jl. Jend. Sudirman Kav. 52-53, Jakarta 12190, Indonesia
0800 124 8888

For information about producer compensation, pelase click here

Contact our Customer Service representative to assist your claim. More information can be found here

Our Customer Service operational hours: Monday to Friday, from 08.30 am to 5.00 pm

We are here for you, please reach us for any feedback or complaint here

Thank you for your trust in choosing our service. Please see below details of where to pay the premium, and how to report the premium payment:
Payment should be made via bank transfer with account name PT AIG Insurance Indonesia to the following accounts, following policy currency or USD for non-USD foreign currency:
Citibank N.A. (Citibank)
Rp Account No.: 010-265-001-8
USD Account No.: 010-265-051-4
PT Bank ANZ Indonesia (ANZ)
Rp Account No.: 091967-01-00001
USD Account No.: 091967-02-00001
Bank Central Asia (BCA)
Rp Account No.: 458-300-985-2
  1. Send the payment details and proof of bank transfer copy with subject: "[Producer or Insured name] - policy payment details on date [DD/MM/YYYY]" to and mention all the following:

    ● Date of transfer
    ● Amount transferred and currency
    ● Policy and Endorsement number as stated in your Policy or Debit Note
    ● Insured name

  2. AIG Indonesia will book your payment in 3 (three) working days after the date premium received and reported with full details (usually within the same day for same bank transfer or 2-3 days for inter-bank transfer).

Other information:

  • Please use Bank Indonesia daily selling rate of the currency paid if you are not paying in policy original currency.
  • In order to comply with POJK 69 year 2016, starting from February 2020, AIG Indonesia will send premium payment reminder and cancellation letter for policies with premium still outstanding after Premium Payment Warranty (PPW) period.
  • To avoid receiving premium reminder and cancellation letter, please refer to monthly Statement of Account (SOA) and pay the premium before the Premium Payment Warranty (PPW) period expires as agreed in policy document.
  • If you have any queries, please contact us at or call 0800 124 8888