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Complaints & Feedback

If you have any feedback, our team is here to help you.

Customer Feedback Form

You can register your feedback or complaint with us online.

Once receipt, we will ensure your concerns are forwarded to the related department to respond in line with our procedures.

Complaint Handling

AIG Indonesia is focused on Simply Serving Indonesia. We make things easy and clear, with top-level service, ethics and professionalism.

We will address your enquiries rapidly and work to find a solution. Let us know at or 0800 124 8888 (Monday — Friday, 8.30 am - 5.00 pm).

We listen to your feedback, if you have any suggestion or feedback about our service, please follow this procedure.

2023 Complaint Handling Publication

Customer General Information

** The original letter of power of attorney must be attached if the complaint is authorized by policy holder / Insured / Beneficiary
Upload Attachment

Upload your ID and/or Letter of Power of Attorney here

    Consumer Consent Clause

    The (Re)Insured agree that any communication, information collected or held by the (Re)Insurer whether contained in the application or otherwise obtained may be used and disclosed to the (Re)Insurer’s associated individuals/companies or any independent third parties (within or outside Indonesia), which parties are bound by confidentiality obligation and/or which has signed a confidentiality agreement with (Re)Insurer, for any matters relating to the (Re)Insured application and any policy issued, in order to provide advice or information concerning products, claims and policy servicing as well as to provide services to the (Re)Insured related with (Re)Insured’s policy.

    Further information can be found in Privacy Policy.