LAST UPDATED: 8 September 2015
1. Who To Contact About Your Personal Information
If you have any questions about our use of your Personal Information you can e-mail:email@example.com or write to PT AIG Insurance Indonesia, Indonesia Stock Exchange Building Tower 2, 3A Floor, Jalan Jendral Sudirman Kav. 52-53, Jakarta 12190, Indonesia.
2. Personal Information That We Collect
Depending on your relationship with us (for example, as a consumer policyholder; non-policyholder insured or claimant; witness; commercial broker or appointed representative; or other person relating to our business), Personal Information collected about you and your dependants may include:
3. How We Use Personal Information
We use this Personal Information to:
4. International Transfer of Personal Information
Due to the global nature of our business, for the purposes set out above we may transfer Personal Information to parties located in other countries (including the United States and other countries that have a different data protection regime than is found in the country where you are based). For example, we may transfer Personal Information in order to process international travel insurance claims and provide emergency medical assistance services when you are abroad. We may transfer information internationally to our group companies, service providers, business partners and governmental or public authorities.
5. Sharing of Personal Information
Chartis may make Personal Information available to:
AIG will take appropriate technical, physical, legal and organizational measures, which are consistent with applicable privacy and data security laws. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any Personal Information you might have with us has been compromised), please immediately notify us. (See the “Who to Contact About Your Personal Information”section above.) When AIG provides Personal Information to a service provider, the service provider will be selected carefully and required to use appropriate measures to protect the confidentiality and security of the Personal Information.
7. Retention of Personal Information
8. Personal Information of Other Individuals
9. Marketing Preferences
We will provide you with regular opportunities to tell us your marketing preferences, including in our communications to you. You can also contact us by e-mail at:
For Marketing at Corporate Website:
Toll Free: AIG @Your Service 0800 124 8888
or by writing to: PT AIG Insurance Indonesia, Indonesia Stock Exchange Building Tower 2, 3A Floor, Jalan Jendral Sudirman Kav. 52-53, Jakarta 12190, Indonesia, to tell us your marketing preferences and to opt-out.If you no longer want to receive marketing-related e-mails from AIG on a going-forward basis, you may opt-out of receiving these marketing-related emails by clicking on the link to “unsubscribe” provided in each e-mail or by contacting us at the above addresses.
We aim to comply with your opt-out request(s) within a reasonable time period. Please note that if you opt-out as described above, we will not be able to remove your Personal Information from the databases of third parties with whom we have already shared your Personal Information (i.e., to those to whom we have already provided your Personal Information as of the date on which we respond to your opt-out request). Please also note that if you do opt-out of receiving marketing communications from us, we may still send you other important administrative communications from which you cannot opt-out.
10. Access and Correction Requests, Questions and Concerns
In certain countries, an individual may have the right to access, correct, object to the use of, or request deletion or suppression of Personal Information on certain grounds. Please contact us as set out in the“Who to Contact About Your Personal Information” sectionabove with any such requests or if you have any questions or concerns about how we process Personal Information. Please note that some Personal Information may be exempt from access, correction, objection, deletion or suppression rights in accordance with local privacy and data protection laws.
11. Other Information We Collect Through the Site
“Other Information” is any information that does not reveal your specific identity, such as:
Other Information We Collect
We and our third-party service providers may collect Other Information in a variety of ways, including:
One of the advertisement companies that we use is Google, Inc, trading as DoubleClick. To opt out from the DoubleClick advertisement cookie please visit: www.doubleclick.com/privacy/index.aspx. You can refuse to accept other cookies we use by adjusting your browser settings. However, if you do not accept these cookies, you may experience some inconvenience in your use of the Site and some online products.
Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then, in addition to the uses listed in the “Other Information We Collect” section above, we may use and disclose Other Information for all the purposes for which we use and disclose Personal Information.
12. Third Party Websites
13. Use of Site by Minors
The Site is not directed to individuals under the age of eighteen (18), and we request that these individuals do not provide Personal Information through the Site.