Contact Us
For Claims Services, please contact our Customer Service Representatives (Monday to Friday, 8.30am - 5pm)
We are here for you, please reach us for any feedback or complaint here
- We accept bank transfer payment:
Rupiah IDR
BCA: 458 300 985 2
Account Name: PT AIG Insurance Indonesia
Citibank: 010 265 001 8
Account Name: PT AIG Insurance Indonesia
US Dollar
BCA: 458 370 089 0
SWIFT Code: CENAIDJA
Account Name: PT AIG Insurance Indonesia
Citibank: 010 265 051 4
SWIFT Code: CITIIDJX
Account Name: PT AIG Insurance Indonesia
- Send the payment details and proof of bank transfer copy with subject: "[Producer or Insured name] - policy payment details on date [DD/MM/YYYY]" to Collections.Indonesia@aig.com
- AIG Indonesia will book your payment in 3 (three) working days since the date of premium received (usually within the same day for same bank transfer or 2-3 days for inter-bank transfer), provided we receive complete payment details as in this template example
Other information:
- Please use Bank Indonesia daily selling rate if you are not paying in policy original currency
- In order to comply with POJK 69 year 2016, starting from February 2020, AIG Indonesia will send premium payment reminder and cancellation letter for policies with premium still outstanding after Premium Payment Warranty (PPW) period
- To avoid receiving premium reminder and cancellation letter, please refer to monthly Statement of Account (SOA) and pay the premium before the Premium Payment Warranty (PPW) period expires as agreed in policy document
- If you have any queries, please contact us at Contact.Indonesia@aig.com or call 0800 124 8888