Complaints & Feedback
AIG Indonesia is focused on Simply Serving Indonesia. We make things easy and clear, with top-level service, ethics and professionalism.
We will address your enquiries rapidly and work to find a solution. Let us know at contact.indonesia@aig.com or 0800 124 8888 (Monday — Friday, 8.30 am - 5.00 pm).
We listen to your feedback, if you have any suggestion or feedback about our service, please follow this procedure.
In accordance with POJK No 61/POJK.07/2020 concerning Alternative Institutions for Financial Services Sector Dispute Resolution, effective January 1, 2021, the Financial Services Authority (OJK) has officially enacted an Alternative Institution for Financial Services Sector Dispute Resolution (LAPS-SJK) which replaces the role of the Indonesia Insurance Mediation and Arbitration Agency (BMAI) in helping to handle customer complaints and dispute resolution in the financial services sector, including in the general insurance industry.
Resolution of Customer Complaints with Dispute Indication:
1. Customer registers complaint to Customer Protection Portal Application (APPK) via link https://kontak157.ojk.go.id/appkpublicportal/
2. PT AIG Insurance Indonesia will monitor, and conduct follow up and resolution efforts.
3. LAPS-SJK can be contacted at:
LAPS SJK, which can be contacted via:
Wisma Mulia 2 Lt. 16, Jl. Gatot Subroto No. 42, Jakarta, 12710
Phone: 021-29600292
lapssjk@ojk.go.id or lapssjk@gmail.com
Further information: bit.ly/PALAPSSJK
Customer Feedback Form
You can register your feedback or complaint with us online.
On receipt we will ensure your concerns are forwarded to the correct department to respond in line with the procedures described on this page.