Keeping Our Promise

Contact Us

AIG @Your Service

0800 124 8888 (toll free number)

Operational hours: Monday - Friday

08.30 am - 05.00 pm

When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.

Claim Services

We’re there when our customers need us, helping them recover and realise their idea of a better tomorrow.

Local Knowledge

Our local claims team has first-hand knowledge of risks, business practices, legal and regulatory issues.

Worldwide Capability

Our global network gives us the edge in resolving your claim should if there is unexpected event happens in a foreign market. Our local team in Indoneisa can work across borders with teams in multiple countries, working with local languages, laws and regulations.

Dedicated, Focused Claims Handling

We get your claim to the right expert. Each claim is handled by an adjustor with the most appropriate type of expertise, based on the product line and the complexity of the loss.

Global Expertise

Our global claims team comprises over 10,000 claims professionals. We handle millions of claims every year, each one adding to the wealth of knowledge and experience that helps us resolve your claim quickly and efficiently.

Submit a Claim

If you are an AIG travel insurance customer requiring emergency assistance or advice from Travel Guard, please call our 24-hours emergency assistance at (603) 2772 5740 or (6221) 2188 9021.

We recommend you to contact your agent, broker or AIG Indonesia once you become aware of a claim or circumstances that may give rise to a claim with all available information and specify the following :

  • Policy Number
  • Date of the claim event
  • Location of the claim event
  • Description of the loss, damage or injury
  • Description of third party affected
  • Chronological description of the claim event
  • Estimated amount of loss
  • Contact person for further claim process (name, telephone number, fax number and email address)

AIG Marine Klaim Cepat are a set of procedures for the handling of marine cargo claims whereby claims under certain criteria will be paid within 7 business days since notice of loss date subject to all required claim documents received by AIG.

The objective of this customer-focused procedure is to improve customers experience by providing simple requirement and faster claims services for small value marine cargo claims.

Click here to learn more about AIG Marine Klaim Cepat.

Frequently Asked Questions

  • If there is an event of a loss, we are suggesting to take necessary steps to prevent further losses and immediately report the loss to AIG Claim Officers.
  • Report to the Police Station if the loss suffered is caused by a criminal act as per claim procedure in Your Policy.
  • Claim reports can be submitted to AIG Indonesia Customer Service during our operational hours: Monday – Friday, from 8.30 to 17.00 WIB as follow: email: or phone: 0800 124 8888 (toll free number)
  • Policy number
  • Date of Loss
  • Chronology of incident
  • Loss/damage and estimate of loss amount
  • Contact information of other parties involved such as vendors, experts, or other parties (if any)
  • Other documents relevant to the claim submitted (if any)

AIG Indonesia is committed to provide high quality claim services to meet our customer's need. The duration of claim process depends on information and document completion, inspection report of appointed claim officer/third party, and the complexity of the claim. The claim payment will be paid effectively within 14 (fourteen) working days after the agreement on the claim value.

Claim information is available at and AIG claim form(s) can be downloaded in this Claim page

If you have not receive any information on your claim submission, please contact AIG Indonesia Customer Service:

  • Email    : with Subject: Claim Status, Claim No.: XYZ
  • Phone  : 0800 124 8888 (Toll Free Number)

“AIG Marine Klaim Cepat” is AIG Indonesia’s service innovation in handling series of Marine Cargo claim procedures. In this service, AIG balances adjudication efforts with value claims and simplifying the claims process to improve the quality of customer experience in processing Marine Cargo claims. This service applied to small amount. The process of AIG Marine Klaim Cepat is 7 (seven) working days after documents are completed. For more detailed information, please click the link here.

You will receive the Settlement letter within 5 working days after document complete and premium is fully paid. Claim payment will be done within 2 working days after settlement letter issued.

Claim Forms

To ease your claim needs, we have provided claim forms as below. Please fill the General Claim Information  - Section I Form and Specific Claim Information – Section II Form.  Both forms are integrated and need to be completed. You can return the complete forms to

To ease your claim needs, we have provided claim forms as below. Please fill the General Claim Information  - Section I Form and Specific Claim Information – Section II Form.  Both forms are integrated and need to be completed. You can return the complete forms to