Claims

Keeping Our Promise

Contact Us

AIG @Your Service

0800 124 8888 (toll free number)

contact.indonesia@aig.com

Operational hours: Monday - Friday

08.30 am - 05.00 pm

When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.

Claim Services

We’re there when our customers need us, helping them recover and realise their idea of a better tomorrow.

Local Knowledge

Our local claims team has first-hand knowledge of risks, business practices, legal and regulatory issues.                                      

Worldwide Capability

Our global network gives us the edge in resolving your claim should if there is unexpected event happens in a foreign market. Our local team in Indoneisa can work across borders with teams in multiple countries, working with local languages, laws and regulations.

Dedicated, Focused Claims Handling

We get your claim to the right expert. Each claim is handled by an adjustor with the most appropriate type of expertise, based on the product line and the complexity of the loss.

Global Expertise

Our global claims team comprises over 10,000 claims professionals. We handle millions of claims every year, each one adding to the wealth of knowledge and experience that helps us resolve your claim quickly and efficiently.

Submit a Claim

To ease your claim needs, we have provided claim forms as below. Please fill the General Claim Information  - Section I Form and Specific Claim Information – Section II Form.  Both forms are integrated and need to be completed. You can return the complete forms to contact.indonesia@aig.com

To ease your claim needs, we have provided claim forms as below. Please fill the General Claim Information  - Section I Form and Specific Claim Information – Section II Form.  Both forms are integrated and need to be completed. You can return the complete forms to contact.indonesia@aig.com

Claim Forms

If you are an AIG travel insurance customer requiring emergency assistance or advice from Travel Guard, please call our 24-hours emergency assistance at (603) 2772 5740 or (6221) 2188 9021.

We recommend you to contact your agent, broker or AIG Indonesia once you become aware of a claim or circumstances that may give rise to a claim with all available information and specify the following :

  • Policy Number
  • Date of the claim event
  • Location of the claim event
  • Description of the loss, damage or injury
  • Description of third party affected
  • Chronological description of the claim event
  • Estimated amount of loss
  • Contact person for further claim process (name, telephone number, fax number and email address)

AIG Marine Klaim Cepat are a set of procedures for the handling of marine cargo claims whereby claims under certain criteria will be paid within 7 business days since notice of loss date subject to all required claim documents received by AIG.

The objective of this customer-focused procedure is to improve customers experience by providing simple requirement and faster claims services for small value marine cargo claims.

Click here to learn more about AIG Marine Klaim Cepat.