Contact Us
AIG @Your Service
0800 124 8888 (toll free number)
contact.indonesia@aig.com
Operational hours: Monday - Friday
08.30 am - 05.00 pm
When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.
Claim Services
We’re there when our customers need us, helping them recover and realise their idea of a better tomorrow.
Local Knowledge
Our local claims team has first-hand knowledge of risks, business practices, legal and regulatory issues.
Worldwide Capability
Our global network gives us the edge in resolving your claim should if there is unexpected event happens in a foreign market. Our local team in Indoneisa can work across borders with teams in multiple countries, working with local languages, laws and regulations.
Dedicated, Focused Claims Handling
We get your claim to the right expert. Each claim is handled by an adjustor with the most appropriate type of expertise, based on the product line and the complexity of the loss.
Global Expertise
Our global claims team comprises over 10,000 claims professionals. We handle millions of claims every year, each one adding to the wealth of knowledge and experience that helps us resolve your claim quickly and efficiently.
Submit a Claim
AIG Marine Klaim Cepat are a set of procedures for the handling of marine cargo claims whereby claims under certain criteria will be paid within 7 business days since notice of loss date subject to all required claim documents received by AIG.
The objective of this customer-focused procedure is to improve customers experience by providing simple requirement and faster claims services for small value marine cargo claims.
Click here to learn more about AIG Marine Klaim Cepat.
Frequently Asked Questions
- If there is an event of a loss, we are suggesting to take necessary steps to prevent further losses and immediately report the loss to AIG Claim Officers.
- Report to the Police Station if the loss suffered is caused by a criminal act as per claim procedure in Your Policy.
- Claim reports can be submitted to AIG Indonesia Customer Service during our operational hours: Monday – Friday, from 8.30 to 17.00 WIB as follow: email: contact.indonesia@aig.com or phone: 0800 124 8888 (toll free number)
- Policy number
- Date of Loss
- Chronology of incident
- Loss/damage and estimate of loss amount
- Contact information of other parties involved such as vendors, experts, or other parties (if any)
- Other documents relevant to the claim submitted (if any)
AIG Indonesia is committed to provide high quality claim services to meet our customer's need. The duration of claim process depends on information and document completion, inspection report of appointed claim officer/third party, and the complexity of the claim. The claim payment will be paid effectively within 14 (fourteen) working days after the agreement on the claim value.
Claim information is available at www.aig.co.id and AIG claim form(s) can be downloaded in this Claim page
If you have not receive any information on your claim submission, please contact AIG Indonesia Customer Service:
- Email : contact.indonesia@aig.com with Subject: Claim Status, Claim No.: XYZ
- Phone : 0800 124 8888 (Toll Free Number)
“AIG Marine Klaim Cepat” is AIG Indonesia’s service innovation in handling series of Marine Cargo claim procedures. In this service, AIG balances adjudication efforts with value claims and simplifying the claims process to improve the quality of customer experience in processing Marine Cargo claims. This service applied to small amount. The process of AIG Marine Klaim Cepat is 7 (seven) working days after documents are completed. For more detailed information, please click the link here.
You will receive the Settlement letter within 5 working days after document complete and premium is fully paid. Claim payment will be done within 2 working days after settlement letter issued.