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Date Published 06.16.2015
Topic Press Releases

AIG Indonesia wins 2 best contact center awards


JAKARTA, June 16, 2015 – PT AIG Insurance Indonesia (AIG Indonesia) has won the 2 Award in the prestigious 2015 Indonesia Best Contact Centre Awards held by Indonesia Contact Center Association (ICCA).

AIG Indonesia wins Gold Award for Best Contact Center Operations, along with a Bronze Award for Best Employee Engagement. This is the seventh time AIG Indonesia has won recognition from the ICCA for its Contact Centre services and achievements - AIG @Your Service, Jon-Paul Jones, President Director of AIG Indonesia said, "We are very proud of this achievement and all our Contact Center staff deserve the highest recognition, as they
continuously deliver superior customer service each and every day. The awards demonstrate our commitment to simply delivering the best services possible for Indonesia."

Indonesia Best Contact Center Awards is a prestige professional Awards program with aims to promote the development of leading practice customer contact centres in Indonesia and the world. This year’s award competition considered the performance of more than 90 organisations across a number of sectors. The winner was assessed based on service performance, as well as other supporting aspects that influence the performance.

"At AIG Indonesia, we’re always trying to improve the quality of services, while developing innovations that are easy and convenient for our customers. One of the solutions is easy access through our new nationwide Customer Contact Toll Free number, 0800 124 8888 where customers from all across Indonesia can contact us at no cost,” Mr. Jon-Paul Jones concluded.

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About AIG

American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 100 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. AIG stock is registered on The New York Stock Exchange and Tokyo Stock Exchange.

PT AIG Insurance Indonesia (“AIG Indonesia”) has been operating since 1970 under the name of American International Underwriters Limited. AIG Indonesia is a part of AIG Inc. groups. With over 44 years in the Indonesia insurance market, AIG Indonesia has expanded its presence in Indonesia
providing distinctive insurance products, services and innovative risk management solutions. AIG Indonesia provides policies for personal accidents, overseas travel accidents, automobile, property, marine and commercial/financial liability coverage to both corporate and individual customers.

AIG Indonesia is an insurance company registered and supervised by the Otoritas Jasa Keuangan.

For further information about AIG Indonesia, please visit | YouTube: |Twitter: @AIGInsurance | LinkedIn: |

PT AIG Insurance Indonesia
Indonesia Stock Exchange
Building Tower 2, Floor 3A
Jl. Jend. Sudirman kav. 52-53
Jakarta 12190, Indonesia


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