Jakarta, June 19, 2013 – PT AIG Insurance Indonesia (AIG Indonesia) won 4 awards at the Indonesia Customer Contact Awards (ICCA) 2013 competition. This is the fifth year in a row that AIG Indonesia’s Contact Center, known as AIG@YourService, competed and excelled.
Michael Blakeway, President Director of AIG Indonesia said, "We are very proud of this achievement and of all our Contact Center staff who deliver a superior customer experience each and every day. The awards demonstrate our commitment to service and quality – although that’s great recognition, it’s also great when we know our customers feel good about doing business with us."
"At AIG Indonesia, we always strive to improve the array and quality of services while developing innovations that are easy and convenient for our customers. One of the solutions is easy access through our new nationwide Customer Contact Toll Free number, which is 0800 124 8888. Customers from all across Indonesia can contact us at no cost,” adds Mr. Michael Blakeway.
AIG Indonesia won awards for the categories of Best Corporate Contact Center Operation, Best Business Contribution Contact Center, Best HR Retention and Best Team Leader in ICCA 2013.