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When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.

Contact Us


Please contact our contact center, AIG @Your Service, at our Toll Free number 0800 124 8888 (Monday – Friday,  at 08.30am – 5.00pm) or e-mail to

If you are an AIG travel insurance customer requiring emergency assistance or advice from Travel Guard, please call our 24-hours emergency assistance at (603) 2772 5740 or (6221) 2188 9021 or (6221) 571 3410.

Claim Services

Local Knowledge

Our local claims team has first-hand knowledge of risks, business practices, legal and regulatory issues.

Dedicated, Focused Claims Handling

We get your claim to the right expert. Each claim is handled by an adjustor with the most appropriate type of expertise, based on the product line and the complexity of the loss.

Worldwide Capability

Our global network gives us the edge in resolving your claim should if there is unexpected event happens in a foreign market. Our local team in Indoneisa can work across borders with teams in multiple countries, working with local languages, laws and regulations.

Global Expertise

Our global claims team comprises over 10,000 claims professionals. We handle millions of claims every year, each one adding to the wealth of knowledge and experience that helps us resolve your claim quickly and efficiently.

Claim forms

Submit a claim

We recommend you to contact your agent, broker or AIG Indonesia once you become aware of a claim or circumstances that may give rise to a claim with all available information and specify the following :

  • Policy Number
  • Date of the claim event
  • Location of the claim event
  • Description of the loss, damage or injury
  • Description of third party affected
  • Chronological description of the claim event
  • Estimated amount of loss
  • Contact person for further claim process (name, telephone number, fax number and email address)