Claims Service
Keeping Our Promise
When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.
Contact Us
Please contact our contact center, AIG @Your Service, at our Toll Free number 0800 124 8888 (Monday – Friday, at 08.30am – 5.00pm) or e-mail to contact.indonesia@aig.com.
If you are an AIG travel insurance customer requiring emergency assistance or advice from Travel Guard, please call our 24-hours emergency assistance at (603) 2772 5740 or (6221) 2188 9021.
Claim Services
Local Knowledge
Our local claims team has first-hand knowledge of risks, business practices, legal and regulatory issues.
Dedicated, Focused Claims Handling
We get your claim to the right expert. Each claim is handled by an adjustor with the most appropriate type of expertise, based on the product line and the complexity of the loss.
Worldwide Capability
Our global network gives us the edge in resolving your claim should if there is unexpected event happens in a foreign market. Our local team in Indoneisa can work across borders with teams in multiple countries, working with local languages, laws and regulations.
Global Expertise
Our global claims team comprises over 10,000 claims professionals. We handle millions of claims every year, each one adding to the wealth of knowledge and experience that helps us resolve your claim quickly and efficiently.
Claim forms
To ease your claim needs, we have provided claim forms as below. Please fill the General Claim Information - Section I Form and Specific Claim Information – Section II Form. Both forms are integrated and need to be completed. You can return the complete forms to contact.indonesia@aig.com
To ease your claim needs, we have provided claim forms as below. Please fill the General Claim Information - Section I Form and Specific Claim Information – Section II Form. Both forms are integrated and need to be completed. You can return the complete forms to contact.indonesia@aig.com
Submit a claim
We recommend you to contact your agent, broker or AIG Indonesia once you become aware of a claim or circumstances that may give rise to a claim with all available information and specify the following :
- Policy Number
- Date of the claim event
- Location of the claim event
- Description of the loss, damage or injury
- Description of third party affected
- Chronological description of the claim event
- Estimated amount of loss
- Contact person for further claim process (name, telephone number, fax number and email address)
AIG Marine Klaim Cepat
AIG Marine Klaim Cepat are a set of procedures for the handling of marine cargo claims whereby claims under certain criteria will be paid within 7 business days since notice of loss date subject to all required claim documents received by AIG.
The objective of this customer-focused procedure is to improve customers experience by providing simple requirement and faster claims services for small value marine cargo claims.
Click here to learn more about AIG Marine Klaim Cepat.